Your right to cancel
If you change your mind, you can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, contact us with your order number. You then have a further 14 days to send the goods back. Please contact us before returning anything so we can give you the correct return instructions.
Condition of returned goods
Returned packs should be unused and in their original condition. For health and hygiene reasons, if your shields were delivered in a sealed pack and that seal has been broken, we may not be able to accept a change-of-mind return. This does not affect your rights if the item is faulty or not as described.
Return costs
If you are returning an item because you changed your mind, you are responsible for the cost of returning it. If an item is faulty, damaged or not as described, we will cover reasonable return costs.
Refunds
We will refund you within 14 days of receiving the goods back (or of receiving evidence that you have returned them). Refunds are made to your original payment method and include the standard delivery cost of your original order where you return the whole order.
Faulty or incorrect items
If your order arrives faulty, damaged or not as described, please contact us within 30 days of delivery with your order number and a photo of the problem. We'll offer a replacement or a refund. This is in addition to your statutory rights under the Consumer Rights Act 2015.
Questions
If you have any questions about returns, please get in touch.